Questions & answers

What studios ask us most often.

Your question isn't here? Write to us, we reply personally.

How do I get started?

You start for free: request access, and the TMC app guides your team through capturing your library sample by sample, without limit and without payment details. Prefer to talk first? We are happy to arrange a conversation.

How do our samples get into the system?

Sample by sample, via scan: photograph the label and the surface, the AI does the rest.

Does it work on the go?

Yes. Material Concierge runs in the browser, on the laptop as well as on the phone. You scan directly with the phone camera, in the office, in the showroom or on site.

What happens with suppliers that are not yet in the catalogue?

The scan still creates the product, visible only to your studio. We request missing details directly from the supplier, so your library becomes complete without you chasing anyone.

Do you connect to our email inbox?

No, never. No IMAP, no password, no mailbox sharing: your email address is used purely as a username. Supplier requests are sent from Material Concierge's own domain. Full details at /en/security.

Who owns our data?

You do. Your library can be exported in full at any time, there is no lock-in. Your material data is stored on EU servers, compliant with the GDPR and the Swiss FADP; supplementary services are covered by EU Standard Contractual Clauses.

What happens to our data if Material Concierge one day no longer exists?

You keep everything you have exported, and you can export at any time. Settings has an “Export data” button: it packs a ZIP archive on the spot with your library, projects and requests as an Excel file, plus the photos of your samples and the data sheets we hold. As often as you like, no request form, no waiting. All in open formats: Excel or LibreOffice for the spreadsheet, any image viewer for the photos. You do not need us to read your own library. Run the export on day one, then you can see for yourself what you are holding. The scanning day is therefore not a rental: what is created that day is yours.

Are prices and product data up to date?

Not every supplier releases prices; where none are provided, the system shows none. Available prices and specifications come from the supplier and are maintained together with them, without guarantee. Where data is missing or outdated, Material Concierge follows up with the supplier.